Complaints Procedure

Complaints

We aim to provide a high standard of care. However, if you are dissatisfied with the service you receive from any member of the practice team, please write to our practice manager, Nicola Monks who will acknowledge your letter within three days.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within three days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

If you are not happy going directly to Nicola or to Dr Kumaran with your complaint, you can complain to the commissioner of that service. NHS England commissions most primary care services including GP services. Write to NHS England at: england.contactus@nhs.net 

If you have any concerns about the care being provided by the GP Practice and you are not happy with the way the practice has dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033. Your rights are explained at www.nhs.uk/NHS Constitution

 The CQC is the independent regulator of all health and social care in England. If you have any concerns about someone’s care or feel that anyone is being ill treated then tell the CQC on 03000 61 61 61 or write to enquiries@cqc.org.uk. They also welcome you sharing your good experience of a service with them.

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