Patient Participation 2016
Thank you to everyone who attended our Patient Participation Group meetings this year. We are always grateful for your feedback and are pleased that good progress continues to be made.
Please see our Annex Report that has been provided to our Clinical Commissioning Group along with our agreed Action Plan by clicking on the links below.
Patient Participation Report 2016 .pdf
Action Plan 2016.pdf
QUEENS PARK MEDICAL PRACTICE - ACTION PLAN 2016
PRIORITY AREAS AND PROGRESS UPDATE
1. Phone System
Getting through to the practice on the phone continues to be a problem for some. We upgraded our phone system but patient feedback continues to raise this as an area for improvement.
Action: We explored other options with our network service provider and were promised a more sophisticated phone system which would allow us a greater amount of options. Progress was very slow and the service provider needed to be chased constantly. Eventually after having being promised a more integrated system we were told that they were unable to help. This was extremely frustrating. We have reported this back to our PPG and are now pursuing other service providers.
2. Carer Support
Some patients (who are carers) have mentioned that although they receive good support from the practice, they need additional help and support at home but are unaware of whom to ask, where to go and what is available to them.
Action: We discussed this internally to see how much the staff new about this type of issue. see if more information, support and guidance can be provided to reception staff to better inform patients/carers
3. Online Appointments for other devices
The service for patients to book their appointment online is working well and some comments were received indicating that a downloadable App would be most welcome for patients to use on their mobile devices.
Action: We discussed this with our website developers and they have provided a link on our website to the Apple App Store and Android Google Play (www.queensparkmedical.co.uk).